DocuChat
Draft — not yet legally binding. This page is a working draft with placeholder content pending qualified legal / tax review. Do not rely on it until it is finalized and dated.

Cancellation Policy

Draft status: Working draft pending legal review. Effective date: upon publication.

1. Scope

This policy explains how you can cancel your DocuChat account, what happens to your data and prepaid credits, and how deactivation, retention, and deletion work.

2. Cancelling or deleting your account

You can request export or deletion of your account from within the app or by contacting docuchat@trouvaillesys.com. We may verify your identity and account ownership before acting on the request. [Founder to confirm exact UI path / API behavior.]

3. Account lifecycle

DocuChat accounts move through these states:

  1. Trial — 14 days, 1 chatbot, 20 messages total.
  2. Active — after a successful credit purchase; usage is credit-gated.
  3. Deactivated / read-only — when a trial lapses unpaid, or on cancellation.
  4. 30-day retention — a window during which data is retained.
  5. Hard deletion — after the retention window ends.

You can reactivate within the 30-day window by purchasing credits, with your data intact.

4. What happens while deactivated

During the retention window your account is read-only: you can view your dashboard, chatbots, documents, and analytics, and you can buy credits or export and delete your data. Live bots stop answering and editing is disabled.

5. What hard deletion removes

Hard deletion removes account data, uploaded documents, chatbot configurations, indexes/vectors, and your authentication user, subject to legal, tax, and audit retention requirements described below.

6. Effect on credits

Prepaid credits are non-refundable on cancellation; see the Refund Policy.

7. Retained records

We may retain invoices, receipts, tax, and audit records for legally required periods (up to 8 years for tax records) even after account deletion. [CA / counsel to confirm carve-outs; founder to confirm backup/log purge timelines.]

8. Timelines and confirmation

We will confirm cancellation and deletion requests and communicate expected timelines. [Founder to define SLA.]

9. Contact and escalation

Cancellation support: docuchat@trouvaillesys.com. You may also escalate via the Grievance Officer page.

Last updated: Effective upon publication