Refund Policy

1. Scope

This policy applies to prepaid DocuChat credit purchases processed through Razorpay and to related corrections, reversals, refunds, and tax documents.

2. General position

Purchased credits are generally non-refundable. They are account-bound, non-transferable, non-resellable, non-redeemable for cash, and do not expire under the current policy. Cancellation does not automatically create a refund. This general position is subject to the exceptions below and rights that cannot be excluded under applicable law.

3. Exceptions

We will review a request where it concerns:

• a duplicate payment for the same intended purchase;
• a successful payment for which the corresponding credits were not granted;
• a confirmed fraudulent or unauthorized transaction;
• a permanent business-driven discontinuation covered by the Cancellation Policy; or
• a refund, reversal, remedy, or statutory right required by applicable law.

Eligibility may depend on payment-provider records, account and credit usage, available evidence, and legal requirements. Consumed credits and taxes are not voluntarily refundable unless an exception or applicable law requires adjustment.

4. Requesting a review

Email admin@docuchat.in from the registered account address where possible. Include the account email, Razorpay order or payment identifier, amount, date, and reason for the request. We may request additional information reasonably needed to verify the account, payment, or claimed exception.

There is no voluntary fixed request deadline. Payment-provider limits and any non-waivable legal deadline still apply, so contact us promptly after noticing an issue.

5. Processing an approved refund

If approved, we will initiate the refund within a reasonable period. We do not promise a fixed completion date. Razorpay, the original payment method, and the customer's bank or payment provider control settlement timing after initiation.

Refunds are returned to the original payment method where possible. If that is not possible, we will determine a lawful alternative with the customer and payment provider.

6. GST and credit notes

Trouvaillesys is GST-registered. Any GST adjustment, credit note, invoice correction, or accounting treatment for a refund will be handled only to the extent and in the form required by applicable law and the facts of the transaction. Approval of a commercial refund does not by itself determine its tax treatment.

7. Chargebacks and reversals

Please contact admin@docuchat.in before starting a chargeback where practical so we can review the issue. After a payment reversal or chargeback, DocuChat may, following provider notice or review, remove credits attributable to the reversed payment and suspend affected use if the remaining balance is insufficient. This is a policy right, not a representation that removal or suspension is fully automated in every case.

8. Statutory rights and contact

Nothing in this policy limits a remedy or right that cannot lawfully be limited. Refund requests and questions: admin@docuchat.in. Business and GST details are on the Contact & Imprint page.